{"id":294,"date":"2016-11-02T17:11:08","date_gmt":"2016-11-02T17:11:08","guid":{"rendered":"https:\/\/daisyskymalaysia.com\/2019\/?page_id=294"},"modified":"2018-03-29T09:55:11","modified_gmt":"2018-03-29T09:55:11","slug":"faq","status":"publish","type":"page","link":"https:\/\/memo.com.my\/testsite\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n  <div class=\"banner has-hover\" id=\"banner-1178940024\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <div class=\"bg fill bg-fill \"><\/div>\n                                    \n                    <\/div>\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-345209509\" class=\"text-box banner-layer x50 md-x50 lg-x50 y100 md-y100 lg-y100 res-text\">\n                     <div data-animate=\"blurIn\">           <div class=\"text-box-content text \">\n              \n              <div class=\"text-inner text-center\">\n                  \n<h1 style=\"text-align: center;\"><span style=\"font-size: 100%;\" data-animate=\"fadeInDown\" data-animated=\"true\" data-animated=\"true\">FAQs<\/span><\/h1>\n              <\/div>\n           <\/div>\n       <\/div>                     \n<style>\n#text-box-345209509 {\n  width: 60%;\n}\n#text-box-345209509 .text-box-content {\n  font-size: 90%;\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1178940024 {\n  padding-top: 100px;\n}\n#banner-1178940024 .bg.bg-loaded {\n  background-image: url(https:\/\/memo.com.my\/testsite\/wp-content\/uploads\/2018\/01\/faqtest-1-1400x140.jpg);\n}\n#banner-1178940024 .bg {\n  background-position: 50% 74%;\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"row\"  id=\"row-247581417\">\n\n\t<div id=\"col-2056362285\" class=\"col small-12 large-12\"  >\n\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h3 class=\"accordion_title\">Product Questions<\/h3><div class=\"accordion\" rel=\"\">\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>1) Can pregnant women use your products?<\/span><\/a><div class=\"accordion-inner\">\n<p>The products that can be used throughout your pregnancy and breastfeeding stages are <strong>Herb Rhythm Foaming Face Wash, Divine Brightening Natural Classic No. 1 Silk Mask, Aloe Vera Gel, Aromatherapy Naturally Balanced Micro Bubble Shampoo, Bulgarian Rose Alba Hydrosol, Bulgarian Rose Otto Hydrosol, Bulgarian Lavender Highland Hydrosol, Somalia Frankincense Hydrosol and Wild Roman Chamomile Hydrosol.<\/strong> <\/p>\n<p>We recommend that pregnant women use our other products \u2013 <strong>Corsica Helichrysum Hydrosol, Real Rose Gel and Lavender and Chamomile Derm-Revival Gel)<\/strong>\u00a0\u2013 only after four months of pregnancy (when you have entered your second trimester). <\/p>\n<p>However, since everyone has differing sensitivity to aromatherapy, it is best to check with a physician.<\/p>\n<p>Only our <strong>Sea Buckthorn Hyaluronic Acid Serum<\/strong> is not recommended at all stages of pregnancy.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>2) Can your products help with acne-prone skin?<\/span><\/a><div class=\"accordion-inner\">\n<p>Yes, our rose gel helps to balance oil-production which is then able to soothe and\u00a0minimize acne. You can also try our lavender range which helps to hydrate, repair and diminish imperfections.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>3) What is the recommended application of the sandwich mask per week?<\/span><\/a><div class=\"accordion-inner\">\n<p>It really depends on your skin. You can use it up to 2-3 times a week if you have severely dry skin however, if you have normal skin then perhaps once a week would suffice.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>4) Will your products help with severe acne problems?<\/span><\/a><div class=\"accordion-inner\">\n<p class=\"p1\"><span class=\"s1\">Although our\u00a0essential oils\u00a0(especially the rose products)\u00a0can help with balancing oil secretion, those with severe\u00a0acne\u00a0problems should consult a dermatologist for better results. This is\u00a0because rose essential oil promotes blood circulation which may cause your skin to be inflamed in the beginning.\u00a0As for mild acne and pimple issues, the Wild Roman Chamomile and both our\u00a0Bulgarian Lavender and Rose\u00a0products can be used to improve skin recovery and vitality.<\/span><\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>5) I read that your products can be consumed \u2013 is it true?<\/span><\/a><div class=\"accordion-inner\">\n<p>Yes, our products are USDA- and NOP- approved for oral consumption. The portion is\u00a01 drop\u00a0(5ml)\u00a0to every 500ml of drinking water. Alternatively, if you suffer from mouth ulcers or blisters, you can transfer the hydrosol to a spray bottle and spritz directly into your mouth.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>6) My skin is very sensitive \u2013 would your products have any side effects?<\/span><\/a><div class=\"accordion-inner\">\n<p class=\"p1\"><span class=\"s1\">We use the world&#8217;s best flowers and plant materials and our products adhere to stringent standards for all the details, including scientific verification of each recipe proportions and we constantly seek to improve our results therefore safe for even the most sensitive and fragile skin. No additional fragrance, coloring, alcohol, preservatives, mineral, silicone or animal products have been used in the process. We are 100% parabens-free.<\/span><\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>7) Where is the origin of Daisy Sky?<\/span><\/a><div class=\"accordion-inner\">\n<p><span class=\"s1\">We source only the highest quality raw materials from Bulgaria,\u00a0Madagascar, Provence, Turkey, Italy and other remote parts of the world while our bottling factory is in\u00a0Guangzhou, China.<\/span><\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>8) What is the difference between the Bulgarian Rose Alba Hydrosol and the Bulgarian Rose Otto Hydrosol?<\/span><\/a><div class=\"accordion-inner\">\n<p>The Rose Alba is made from white roses which are very rare and effective for skin brightening and have anti-inflammatory factor with are superior to the Rose Otto. It\u00a0has a sweet, subtle scent of roses.\u00a0The Rose Otto is infused with a burst of fresh rose aroma\u00a0and amazing for repairing scarring and restoring the suppleness of the skin.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>9) Can we re-use the empty bottles?<\/span><\/a><div class=\"accordion-inner\">\n<p>Of course, and we recommend it for a safer environment. Also, all our bottles are made from recycled goods.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>10) How long does a bottle of 500ml hydrosol typically last?<\/span><\/a><div class=\"accordion-inner\">\n<p>If you use the hydrosol as a sandwich mask for 3-4 times a week, a bottle of 500ml hydrosol can last up to almost 3 months, however if you only apply the sandwich mask once a week, it can last up to 6 months. As our products are all natural and organic, we do recommend to finish the product within 6-7 months upon opening.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>11) I just want to try the Divine Brightening Natural Classic No. 1 Silk Mask \u2013 do I need to buy a whole box of 5?<\/span><\/a><div class=\"accordion-inner\">\n<p>Unfortunately, yes as we only sell them in sets of 5. Do note though that the Divine Brightening Natural Classic No. 1 Silk Mask is highly concentrated and should be applied sparingly for a duration of 15-20 mins.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>12) What do your products mean by vegan?<\/span><\/a><div class=\"accordion-inner\">\n<p>It means that our skincare range does not contain any animal products and we do not agree or use any animals in the testing of our products.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>13) Do your products contain any hormones or preservatives?<\/span><\/a><div class=\"accordion-inner\">\n<p>Absolutely, not. Our products contain no additional fragrance, coloring, alcohol, preservatives, mineral, silicone or animal products have been used in the process and we are 100% paraben-free.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>14) I\u2019ve purchased your products and found out that I\u2019m allergic to the essential oil. Can I get a refund?<\/span><\/a><div class=\"accordion-inner\">\n<p>At the moment, we do not have a refund policy however, do email us at\u00a0info@daisyskymalaysia.com\u00a0and explain to us the situation and we will do our best to assist you.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>15) Do you deliver worldwide? And what are the charges?<\/span><\/a><div class=\"accordion-inner\">\n<p>Yes, we offer worldwide shipping and it depends on where you are located, thus please email us at info@daisyskymalaysia.com\u00a0and we will let you know the cost of shipping in which the buyer has to bear responsibility for the cost.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>16) I have an enquiry \u2013 how do I get in touch?<\/span><\/a><div class=\"accordion-inner\">\n<p>You can email us at info@daisyskymalaysia.com\u00a0at any time and we will seek to address your enquiry within 72-hours. Alternatively, you can also reach out to us via our Facebook or Instagram @daisyskymalaysia.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>17) I am from Malaysia \u2013 can I just pick up my order directly?<\/span><\/a><div class=\"accordion-inner\">\n<p class=\"p1\"><span class=\"s1\">As we are an online shop, it would be best to have the order shipped to you regardless of your location. Any further enquiries, feel free to email us at info@daisyskymalaysia.com.<\/span><\/p>\n<\/div><\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-806908371\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-806908371 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n  <div class=\"banner has-hover has-parallax\" id=\"banner-1474907194\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" data-parallax=\"-3\" data-parallax-container=\".banner\" data-parallax-background>\n            <div class=\"bg fill bg-fill \"><\/div>\n                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-311410645\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y15 res-text\">\n                     <div data-animate=\"blurIn\">           <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n<h3 class=\"uppercase\"><span style=\"font-size: 85%;\"><strong>Still Have a Question?<\/strong><\/span><\/h3>\n<p><span style=\"font-size: 80%;\" data-animate=\"fadeIn\" data-animated=\"true\" data-animated=\"true\">No worries, simply drop us an email at info@daisyskymalaysia.com or get in touch with us on facebook!<\/span><\/p>\n<a href=\"http:\/\/www.daisyskymalaysia.com\/contact\" target=\"_self\" class=\"button white is-outline is-xxsmall\"  >\n    <span>Contact Us<\/span>\n  <\/a>\n\n              <\/div>\n           <\/div>\n       <\/div>                     \n<style>\n#text-box-311410645 {\n  width: 93%;\n}\n#text-box-311410645 .text-box-content {\n  font-size: 151%;\n}\n@media (min-width:550px) {\n  #text-box-311410645 {\n    width: 83%;\n  }\n  #text-box-311410645 .text-box-content {\n    font-size: 100%;\n  }\n}\n@media (min-width:850px) {\n  #text-box-311410645 {\n    width: 42%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1474907194 {\n  padding-top: 230px;\n}\n#banner-1474907194 .bg.bg-loaded {\n  background-image: url(https:\/\/memo.com.my\/testsite\/wp-content\/uploads\/2017\/03\/image4.jpg);\n}\n#banner-1474907194 .overlay {\n  background-color: rgba(0, 0, 0, 0.33);\n}\n#banner-1474907194 .bg {\n  background-position: 69% 39%;\n}\n<\/style>\n  <\/div>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":[],"_links":{"self":[{"href":"https:\/\/memo.com.my\/testsite\/wp-json\/wp\/v2\/pages\/294"}],"collection":[{"href":"https:\/\/memo.com.my\/testsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/memo.com.my\/testsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/memo.com.my\/testsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/memo.com.my\/testsite\/wp-json\/wp\/v2\/comments?post=294"}],"version-history":[{"count":0,"href":"https:\/\/memo.com.my\/testsite\/wp-json\/wp\/v2\/pages\/294\/revisions"}],"wp:attachment":[{"href":"https:\/\/memo.com.my\/testsite\/wp-json\/wp\/v2\/media?parent=294"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}